Creating compelling e-service encounters: examining e-service attributes and flow
- Creator: Carlson, Jamie , O'Cass, Aron
- Resource Type: conference paper
- Date: 2009
Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing
- Creator: Carlson, Jamie , O'Cass, Aron
- Resource Type: conference paper
- Date: 2009